Application for Customer Panels

We currently have four panels focussing on Repairs, Complaints, Service Charges and Care and Support services. We also have an overarching panel which is the senior influencing panel, called the Tenants and Residents Influence Partnership. They are all dedicated to ensuring the voices, experiences and insights of customers are listened to and considered within services and decision-making processes. This application form covers all of the panels and you can indicate which panel(s) you wish to apply for within the application. 

Please note that we will not accept applications from:

  • non-Riverside customers (i.e. those who do not live in a Riverside home or do not receive a Riverside service)
  • anyone engaged in legal action with Riverside

Successful applicants will be expected to commit to:

  • Completing a minimum-term of two years (one year for the Care and Support Panel)
  • Completing the relevant training
  • A minimum of six meetings per year

Kind regards,

The Customer Engagement Team

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