Customer Panel Application Form

Thank you for your interest in joining a Customer Panel

Responsibilities of the role

As a panel member, you would be expected to:

  • Attend formal meetings (currently 6 a year).
  • Prepare for meetings and activities by reading in advance any papers or information.
  • Take part in the meetings and activities by contributing to discussions, providing opinions, comment and suggestions about issues being discussed.
  • Take part in the One Community platform forums and discussions - the site you find yourself on currently.
  • Volunteer and complete activities for the group outside of formal meetings as requested.

Each Panel's role focusses on the following objectives:

  • Strengthen the resident voice within Riverside's governance and assurance structures.
  • Influence strategic decisions related to service quality, customer experience, and engagement.
  • Provide feedback and scrutiny on policies, standards and performance.
  • Monitor completions of resident/customer scrutiny recommendations and action plans.
  • Ensure transparent two-way communication between Riverside and its residents.
  • Promote co-creation, diversity of voice and continuous improvement.

Essential Criteria

As a member you will be able to:

  • Work as a team member
  • Develop and maintain good working relationships with Riverside staff.
  • Not raise personal or individual issues on behalf of other residents.
  • Understand, be committed to and support Equality, Diversity & Inclusion.
  • Take part in induction, training and events development.
  • Comply with the group's terms of reference and code of conduct.

All meetings are currently held virtually using Microsoft Teams, however, there may be a requirement to travel, where possible, to face-to-face meetings in the future.

Riverside's Customer Engagement Team will provide ongoing training and support for you to be able to take part in each panel, alongside the support and guidance you'll get from other resident panel members. As long as you have the passion and enthusiasm to improve services and ensure the resident voice is heard, you'll fit right in!


Apply Here

Thank you for your interest in joining a Customer Panel

Responsibilities of the role

As a panel member, you would be expected to:

  • Attend formal meetings (currently 6 a year).
  • Prepare for meetings and activities by reading in advance any papers or information.
  • Take part in the meetings and activities by contributing to discussions, providing opinions, comment and suggestions about issues being discussed.
  • Take part in the One Community platform forums and discussions - the site you find yourself on currently.
  • Volunteer and complete activities for the group outside of formal meetings as requested.

Each Panel's role focusses on the following objectives:

  • Strengthen the resident voice within Riverside's governance and assurance structures.
  • Influence strategic decisions related to service quality, customer experience, and engagement.
  • Provide feedback and scrutiny on policies, standards and performance.
  • Monitor completions of resident/customer scrutiny recommendations and action plans.
  • Ensure transparent two-way communication between Riverside and its residents.
  • Promote co-creation, diversity of voice and continuous improvement.

Essential Criteria

As a member you will be able to:

  • Work as a team member
  • Develop and maintain good working relationships with Riverside staff.
  • Not raise personal or individual issues on behalf of other residents.
  • Understand, be committed to and support Equality, Diversity & Inclusion.
  • Take part in induction, training and events development.
  • Comply with the group's terms of reference and code of conduct.

All meetings are currently held virtually using Microsoft Teams, however, there may be a requirement to travel, where possible, to face-to-face meetings in the future.

Riverside's Customer Engagement Team will provide ongoing training and support for you to be able to take part in each panel, alongside the support and guidance you'll get from other resident panel members. As long as you have the passion and enthusiasm to improve services and ensure the resident voice is heard, you'll fit right in!


Apply Here

  • CLOSED: This application has now closed.

    Application for Customer Panels

    We currently have four panels focussing on Repairs, Complaints, Service Charges and Care and Support services. We also have an overarching panel which is the senior influencing panel, called the Tenants and Residents Influence Partnership. They are all dedicated to ensuring the voices, experiences and insights of customers are listened to and considered within services and decision-making processes. This application form covers all of the panels and you can indicate which panel(s) you wish to apply for within the application. 

    Please note that we will not accept applications from:

    • non-Riverside customers (i.e. those who do not live in a Riverside home or do not receive a Riverside service)
    • anyone engaged in legal action with Riverside

    Successful applicants will be expected to commit to:

    • Completing a minimum-term of two years (one year for the Care and Support Panel)
    • Completing the relevant training
    • A minimum of six meetings per year

    Kind regards,

    The Customer Engagement Team

Page last updated: 06 Jan 2026, 01:49 PM