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You are here:

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  • Liverpool City Region
  • Liverpool City Region Forum Meetings

Related Projects

Live Projects

  • STAIRs: Tenant Consultation

    Riverside are looking to consult you on our approach to the new STAIR scheme, that stands for Social Tenant Access to Information Requirements.

    It is a registered scheme that...

  • London Resident Panel Papers

    This page is an archive of the One Housing legacy Resident Panel meeting minutes from 2024.

    This enables those who are not formally involved in groups or panels to still...

  • Levels of Access

    During your time on OneCommunity you will come across 3 different types of access:

    PUBLIC GROUP - Entirely open to you, you can explore pages marked like this and add...

  • Scrutiny Working Group - Disability & Lettings Project Page

    WELCOME DISABILITY SCRUTINY WORKING GROUP MEMBERS!

    This page is a panelled space for the Scrutiny Working Group (SWG) members to communicate between meetings, receive updates and meeting dates, record inspection...

  • London Service Working Group

    * WELCOME LONDON SERVICE WORKING GROUP MEMBERS! *

    This is a panelled project page which allows you to communicate amongst yourselves in between meetings as well as stay up to...

  • Customer Panel Application Form

    Thank you for your interest in joining a Customer Panel

    Responsibilities of the role

    As a panel member, you would be expected to:

    • Attend formal meetings (currently 6 a year).
    • ...
  • DOCS LCR Hub Meetings

    A place to upload documents to to then display on the LCR Hub Meetings page.

  • DOCS Resident Training

    Put all documents for training materials here to keep it clean and keep it slick. DO NOT PUT THIS PAGE ON ANY OTHER PAGES.

  • How to Join a Teams Meeting

  • Make Calls in Teams

  • Share your screen in Teams

  • Teams meeting Etiquette

    This page will take you through how you are expected to behave when participating on a Teams call for your meetings. You can read through the pictures below, or, click

    ...
  • Joining a Teams Meeting (Written Instructions)

    This page details, in writing, how to join a Teams meeting you can also find the video explaining how to do this by clicking the relevant link below, you can

    ...
  • Customer Engagement Principles and Code of Conduct

    Please red this form and click on the link at the end to confirm you have understood it.

    If you wish to view the principles below as a downloadable document...

  • Accessibility Guide for Microsoft Teams

    This page shows, in writing, how to activate functions such as: Live Captions (subtitles) and Transcription.

    Feel free to download your own guide by clicking here

  • How to add Captions (subtitles) to a Teams Meeting

  • How to make Teams more accessible for you

  • Four Million Homes

    This page hosts links to further learning with Four Million Homes, training on resident rights and how to stand up for them can be found within.

    Knowledge and action for

    ...
  • National Housing Federation

    This page hosts links directing you toward the National Housing Federation and their wealth of resources.

    National Housing Federation Front Page

    National Housing Federation Resources Page

    When you navigate to...

  • Housing Ombudsman Service

    This page hosts further learning and resources accessible through the Housing Ombudsman.

    The Housing Ombudsman is an independent, impartial, and free service for social housing residents.

    They make the final...

  • Four Million Homes Training Videos

    Due to the organisation, Four Million Homes, wishing to direct you to their site to watch their content, all of the links below will take you to the Four Million

    ...
  • What is the Housing Ombudsman Service? What does it do?


  • What is the Complaint Handling Code?


  • The Housing Ombudsman Service's Jurisdiction


  • How to complain to your landlord


  • How to make a complaint (short version)


Archived Projects

  • Pest Policy Consultation

    We are looking for your views about what should and should not be included in Riversides flagship Pest Management Policy.

    Take part in the survey below

  • Pest Control Tender

    Welcome! We are looking to secure your feedback as we have invited a number of contractors to tell us why they should have the right to deliver Pest Control services

    ...
  • Taps

    Click/tap here to return to the Digital Showroom once you are done

    Refresh the page if anything does not appear first time.

    Taps (Bristan) - Please view the images below

    ...
  • Wall Panels

    Click/tap here to return to the Digital Showroom once you are done

    Refresh the page if anything does not appear first time.

    Wall Panels (Multi-Panel) - there are 5 colours

    ...
  • Bathroom & Kitchen Tiles

    Click/tap here to return to the Digital Showroom once you are done

    Refresh the page if anything does not appear first time.

    Tiles tiles tiles - there are 9 colours

    ...
  • Flooring

    Click/tap here to return to the Digital Showroom once you are done

    Refresh the page if anything does not appear first time.

    Flooring (Tarkett) - This flooring is a typical

    ...
  • Kitchen Cupboards and Worktops

    Click/tap here to return to the Digital Showroom once you are done

    Refresh the page if anything does not appear first time.

    You have the choice between each of these

    ...
  • Damp and Mould Storyboard

    Welcome! Your task today is a simple one - below is a storyboard created to inform residents about damp and mould. Once you have read through the information please leave

    ...
  • One Housing news

    Keep up to date with the latest issues affecting One Housing residents.

    Got a question or comment? Share your thoughts in the comment box below each news item.

    Please be...